Furthermore, in the event you order our products through a third-party website (e.g., Amazon), such third parties process your personal information for their own purposes. For further information regarding their processing operations, please see their applicable privacy policies.
If you wish to learn more about which cookies and similar technologies we use, kindly see Your Privacy Choices.
What personal information do we process and for which purposes?
Provision of services
It is necessary for Live Infinitely to process your contact information including name, phone number, email address and delivery address information, as well as your payment and order information (e.g., payment method, product information, order date and shipping method) in order to:
We also process your information, including email address and phone number, for marketing purposes. To the extent content of the marketing communications are personalized, we may also process you order history (i.e., products bought before) as well as your interests as indicated by the cookies and other trackers. The marketing operations may include:
In the event you wish to object to our use of your personal information for marketing operations, Live Infinitely provides you with the ability to do so upon sign up or at any time at a later stage using the unsubscribe links, by writing us an email or, if applicable, by changing the marketing settings in your profile.
In order to enhance your experience, provide you with tailored communications and promotions as well as to enable you to collect loyalty points and receive personalized discounts, we collect certain information to assign you to a customer segment and create you a client profile. In addition to the personal information defined above, including your name and address information, the assigned segment and created profile are based on:
We hope that you are happy with our products and would like to hear your feedback and wishes for improvements or new products. For this purpose, we may operate a client community on Facebook. We process group insights metrics about the group, including member activity and engagement within the group in order to e.g., understand how you engage within the group, see who the most active group members are and to learn which posts have the most engagement.
We have created a referral program where you recommend us and our products to your friends. To do so you can either share your personal code with your friends or submit your friends’ contact details, and they will be notified through the given channel (e.g., via email). We will inform your friend of your referral and provide adequate information about our privacy practices in the first communication. If you choose to share your code and your friend uses it or if you are the friend using the code, we will retain this information in your customer profile to provide you with the discounts or other benefits related to the use of the code.
We may operate a blog on our website. This enables you to interact with our blog and other readers by submitting your comments as well as by subscribing to notifications when new comments or blog articles are posted. If you choose to leave a comment the personal data processed is your name or your chosen username (pseudonym) that is publicly available on the website as well as your email address and IP address which are processed in a non-public manner.
We may also use the categories of personal information mentioned above as well as information, that can be defined as personal information, collected by our essential cookies for the following purposes:
From where do we get your personal information and with whom do we share it?
In general, we process personal information that is directly provided by you to us or that is derived from your use of our services. In the course of our business operations, we also rely on service providers who support us in providing our services and products to you and who may, subject to appropriate agreements and security measures, disclose your personal information to us or with whom we may share your personal information. Such service providers may include:
Furthermore, in the event we are obliged by law or by court decision to disclose your personal information or where we need to do so in order to establish, exercise or defense legal claims we may forward your information to prosecution authorities or other relevant third parties.
Where is your personal information processed?
Live Infinitely is an EU company located in Germany. However, we may transfer your personal information to and process the same in other countries as well.
How is your personal information protected?
Live Infinitely has in place comprehensive technical and organizational security measures to ensure your personal information is secured. These are reviewed and updated on a regular basis to ensure they comply with the state of the art.
We also review our vendors and sign appropriate agreements with them in order to ensure that they comply with our defined security measures.
When will we delete your information?
Your personal information is only stored for as long as it is necessary for the purposes defined in this policy. Kindly observe that we may disable inactive accounts after a certain period of inactivity. We will inform you prior to doing so. We may still retain certain personal information to comply with our legal obligations e.g., to provide product warranty or to store financial documentation.
How can you contact us?
In the event you have further questions about our information processing practices you can submit your questions by emailing to firstname.lastname@example.org. You can also reach us via post:
SellerX Six GmbH
Attn: Data Protection Team
c/o MXP Prime Platform GmbH
Jägerstraße 41, 10117 Berlin
Further clauses regarding Californian consumers only
The clauses below are strictly limited to Californian consumers only i.e., natural persons who reside in California, even when they are temporarily outside of the state, as meant by the Californian Consumer Privacy Act (“CCPA”).
What are Do Not Track (“DNT”) signals and how do we respond to these?
DNT is a web browser setting that adds a signal to the browser's header, informing websites about your DNT preferences. At the moment, we do not respond to these DNT signals but enable the website visitors to opt out from cookies and other tracking mechanisms by using the Cookie Consent Mechanism.
Do we offer financial incentives in exchange for personal information?
Live Infinitely may offer you financial incentives e.g., discounts (such as discount on the next order or certain products) or other benefits (such as loyalty points or free samples), for example, when you subscribe to our newsletter or sign up to our loyalty program. In general, the collected personal information is limited to your email address but this information may be combined with other information e.g., information collected upon signing up (such as your address), collected via cookies and other tracking mechanisms or with information held by marketing platforms (e.g., social media platforms). While we provide discounts and other benefits to you, processing the personal information also enables us to carry out more targeted marketing and, consequently, to increase sales. While calculating the value of your information and the financial incentive is based on our sole but reasonable determination, we do rely on market standards and consider the estimated value of the information, the anticipated revenue generated using such information, the anticipated expenses related to processing of such information as well as other factors that may be of relevance, as permitted under the CCPA. You opt-in by submitting your information at the relevant part of our website and you have the opportunity to opt-out at any time by unsubscribing using the link provided in the communications, by writing us an email or by changing the settings in your profile (if applicable).
What are your rights and how to exercise them?
You have the following rights with regard to your personal information:
In order to exercise your rights, please send us an email or change the settings in your profile, where applicable. You can submit your requests and questions by emailing to the email address specified above (please see section “how can you contact us”).
Kindly note that as an e-commerce operator, we process your information in electronic form and therefore, upon a “right to know” request, we provide a copy of your personal information in a commonly used machine-readable format (e.g., PDF).
Further clauses regarding Virginian consumers only
The clauses below are strictly limited to consumers in Virginia i.e., natural persons who are residents of the Commonwealth of Virginia acting only in an individual or household context in accordance with the Virginia Consumer Data Protection Act (“VCDPA"). Kindly note that in the following the term personal data equates to the term personal information.
What are your rights and how to exercise them?
You have the following rights with regard to your personal data:
In order to exercise your rights, please send us an email or change the settings in your profile, where applicable. You can submit your requests, questions, or your appeal by emailing to the email address specified above (please see section “how can you contact us”).
Kindly note that as an e-commerce operator, we process your data in electronic form. Therefore, upon a “right to know” request, we provide a copy of your personal data in a commonly used machine-readable format (e.g., PDF).