I needed to replace my lid on my water bottle so I sent an email, which was immediately answered. Order my lid and in less than three days I was back in my water regime! I love the product and the customer service even more!
I just purchased my fourth one! I keep one at home, one at work, and another in the car, and gave one as a gift. I love the large size, the easy grip, and the flip top. I don't actually use the infuser very often, but when I want to mix things up, it is large enough to allow for lots of contents, but the slits are small enough to keep seeds and things from sneaking into my drink!
I bought the 2L hydration bag and when it came in the mail it was so excellently packed that despite trying so hard not to cut it as I cut open the envelope I still managed to cut it!! It was so easy to reach customer service because all of the confirmation emails with their contact info. I emailed customer service and told them my ****** mistake and they were so prompt and awesome!! They mailed me a replacement at no cost if I only covered the shipping!!! No problem since I was the one who cut the darn thing lol!!! The bladder itself is great quality and I love the cap that covers the mouthpiece. I will certainly shop with these guys for all of my outdoor needs! You gained a loyal client!!
Wet pack showed I had mashed the o-ring for the removeable (which I like) drinking tube. What to do? What size? Where to buy it? Sent email to LiveInfinitely, and Shad mailed me replacements the next day! Thank you, Shad.